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NEW QUESTION: 1
Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express?
(Choose two.)
A. Agents are aware that they are being silently monitored.
B. It supports G.711 and G.729 codecs.
C. It works with SPAN port monitoring only.
D. It does not require a Cisco Supervisor Desktop or any data network connectivity.
E. Calls can be silently monitored from a PSTN phone.
F. It is supported on Cisco Unified CCX Enhanced and Premium editions.
Answer: D,E
Explanation:
Agents use the Cisco Agent Desktop (commonly referred to as CAD) to login to the Unified CCX server and control
their ACD state, control incoming and outgoing calls, chat with supervisors and other agents on their team, view their
own real-time statistics, and view their own recent call activity.
Supervisors use the CSD to view real-time queue and agent statistics, view recent call activity for agents, change agent
states, chat with agents, and send marquee messages to all agents on the selected team. With the Enhanced or
Premium packages, the supervisor can also barge-in or intercept ACD calls, silently monitor agents, and record agent
calls.
NEW QUESTION: 2
Blane is a network security analyst for his company. From an outside IP, Blane performs an XMAS scan using Nmap. Almost every port scanned does not illicit a response. What can he infer from this kind of response?
A. He can tell that these ports are in stealth mode.
B. If a port does not respond to an XMAS scan using NMAP, that port is closed.
C. The scan was not performed correctly using NMAP since all ports, no matter what their state, will illicit some sort of response from an XMAS scan.
D. These ports are open because they do not illicit a response.
Answer: D
NEW QUESTION: 3
The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however.
Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.
Who will be regarded as a supplier in this scenario?
A. The marketing department, who will ensure that the product and its marketing materials are aligned.
B. The finance department that will manage the funds and budget for any investment project.
C. Organisations that the analyst will approach lo research and give feedback on new equipment technology.
D. The shareholders of Rich Farms Shop, who will have an input into any investment decision.
Answer: B