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NEW QUESTION: 1
You are the team lead in a large call center.
You want to know the originating source for the majority of your team's cases.
You need a report that includes the following information:
- The number of cases each of your team members owns by Origin (Phone, Email, Web) - The percentage of cases owned as a proportion of total cases by Origin
Which report should you use?
A. Neglected Cases
B. Customer Service Maintenance Report
C. Service Analysis Report
D. Case Summary Table
Answer: D
Explanation:
Ref:http://www.microsoft.com/en-us/dynamics/crm-customer-center/case-summary-tablereport.aspx
NEW QUESTION: 2
You are conducting an investigation and have encountered a computer that is running in the field. The operating system is Windows XP. A software program is currently running and is visible on the screen. You should:
A. Pull the plug from the back of the computer.
B. Navigate through the program and see what the program is all about, then pull the plug.
C. Pull the plug from the wall.
D. Photograph the screen and pull the plug from the back of the computer.
Answer: D
NEW QUESTION: 3
ユニバーサルコンテナーの顧客サポート管理は、低い顧客満足度（CSAT）スコアを提供する可能性が高い顧客に積極的なコミュニケーションを提供したいと考えています。カスタマーサポート管理はどのような顧客関連の指標を分析する必要がありますか？ 2つの答えを選択してください
A. アカウントの年までの経過時間
B. 月次累計で優先度の高いケースがアカウントごとにオープン
C. アカウントチャネルによって開かれた新しいケース
D. アカウントの月別のエスカレートされたケース
Answer: B,D
NEW QUESTION: 4
Which setting can a system administrator enable in the user interface? (2 answers)
A. Chatter messenger for specific users
B. Related list hover links
C. Printable list views
D. Customizable recent tags
Answer: B,C